Terms and Usage Policy

Each of IT911 Hosting Solution's web hosting plans come with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages. Domain Registrations are not refundable.
All cancellations must be forwarded to gordon@it911.co.za. All other forms of notice will not constitute acceptance of any cancellation

By using our web hosting services, you agree to comply with our policies. You are expected to use the Internet with respect, courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided. Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:

Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted software, violation of export restrictions, harassment, fraud, trafficking in obscene material, drug dealing, and other illegal activities.

Interpretation
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited IT911 Hosting Solutions reserves the right at all times to prohibit activities that damage its commercial reputation and goodwill.

Illegal Use
Our servers may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes a legal threat, or violates export control laws. Examples of unacceptable content or links: "Pirated software", "Hackers programs or archives", "Warez Sites", "Irc Bots", "Mp3" etc.
There is also a limit of 100MB of image files that a normal hosting package can have. Individual file size cannot be more 1MB unless it a software that is written by your company and are selling on your site. But even for this you must first email gordon@it911.co.za. so we can setup the domain to the required specifications We will decide as to what constitutes a violation of this provision.

Policy on Hosting packages
We do not allow any media files of any extension at all on our servers and do not support forum/blog dedicated websites. Although Flash intros and websites done in flash are allowed. You cannot offer free diskspace, bandwidth or free email on your website to users as these are business servers and we allow you to use our resources and no abuse it. Database sizes are 100mb max. You can only host one business website on one hosting account. No bulk download/upload websites can be hosted on these packages. There is also a limit of 100MB of image files that a normal hosting package can have. Individual file size cannot be more then 1MB unless it's a software that is written by your company and are selling on your site. But remember even for this you must first confirm with gordon@it911.co.za. For special requirements please contact us.
The reasons behind these strict policies are to maintain high quality of bandwidth and other resources so all our customers can enjoy equal quality of our services.

Reselling of resource, System and Network Security
You are not allowed to resell any part of the resources allocated to your hosting account(i.e. diskspace, email etc) nor re-distribute them in anyway without our consent. Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.

It is a violation for anyone who, including but not limited to, employs posts or programs which consume excessive CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for their own account; or resale of access to CGI scripts installed on our servers.

No one shall post defamatory, scandalous, violent or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.

Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site or distributing, advertising or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam.
 

It is a Crime to send unsolicited mass e-mailings, if such unsolicited e-mailings provoke complaints from the recipients;
To falsify user information provided to IT911 Hosting Solutions or to other users of the service in connection with use of IT911 Hosting Solutions services.

When IT911 Hostin Solutions becomes aware of an alleged violation of its Terms and usage Policy, It911 Hosting Solutions will initiate an investigation (within 24-48 hours). During the investigation IT911 Hosting Solutions may restrict Customer 's access in order to prevent further possible unauthorized activity. If the Customer is found in violation of our SPAM policy, we may, by our discretion, restrict, suspend, or terminate Customer's account and/or pursue other civil remedies. Also, IT911 Hostin Solutions reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. If such violation is a criminal offence, IT911 Hosting Solutions will notify the appropriate law enforcement department of such violations.

IT911 Hosting Solutions does not give credits for any outages incurred through service disablement resulting from Policy violations.
The Customer shall be held liable for any and all costs incurred by IT911 Hosting Solutions as a result of the customer's violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting from Staff responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. The Customer who violates this policy agrees to also pay Investigation Fees of no more than R1500 per hour that IT911 Hosting Solutions personnel must pay to investigate any violations.

It911 Hosting Solutions reserves the right to add, delete, or modify any provision of this Policy at any time without notice. Any party seeking to report any violations can email gordon@it911.co.za

This is an agreement between you and IT911 Hosting Solutions regarding your use of our Services, interactive information, communication and server management service. This Agreement governs the terms and conditions under which IT911 Hosting Solutions makes the services offered to individual consumers through a personal computer or similar access, or to individual consumers or small businesses in connection with the web hosting or similar services. Under this Agreement, you must comply with , IT911 Hosting Solutions Terms and Usage Policy, as updated from time to time.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
1. IT911 Hosting Solutions will host an account for you, the purchaser , for the purchasers chosen domain name, for the period of time (the Term) corresponding with the payment plan chosen by the Account Holder. This contract will be automatically renewed at the end of the Term and each successive renewal term, unless terminated. We require notification of non-renewal with at least 30 days notice but not more than 60 days prior to the renewal date. You must have all account information to cancel and send your notification via email to gordon@it911.co.za If you do not provide this notice, you will be charged for the next terms rate.

2. IT911 Hosting Solutions services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. IT911 Hosting Solutions expressly disclaims any representation or warranty that the IT911 Hosting Solutions services will be error-free, secure or uninterrupted. No oral advice or written information given by IT911 Hosting Solutions, its employees, of the like, will create a warranty; nor may you rely on any such information or advice. The terms of this Section will survive any termination of this Agreement.

3. The Virtual Web Server Internet account and/or related electronic services can only be used for legal purposes under all applicable international, federal, provincial, and municipal laws. Further, the Account Holder agrees not to store, transmit, link to, advertise or make available any images containing pornography. Violations of these or any other provisions of this Agreement may result in termination of the services provided by IT911 Hosting Solutions, with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of IT911 Hosting Solutions based upon the severity of the violation. IT911 Hosting Solutions reserves the right to refuse service if any of the content within, or any links from, the Account Holder's website is deemed illegal, misleading, or obscene, or is otherwise in breach,  the content of the Account Holder's website is the sole responsibility of the Account Holder. The Account Holder agrees to indemnify and hold harmless IT911 Hosting Solutions from any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney's fees, costs, and other expenses incurred by IT911 Hosting Solutions related to or in connection with the content of the Account Holder's website. The terms of this Section will survive any termination of this Agreement.

4. Account Holder acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to the Account Holder. Account Holder is aware that IT911 Hosting Solutions reserves the right to change the specified rates and charges from time to time.

5. The Account Holder agrees to follow generally accepted rules of  sending e-mail messages or posting to newsgroups. Account Holder is responsible for security of its password. IT911 Hosting Solutions will not change passwords to any account without proof of identification,

6. The Account Holder agrees not to harm IT911 Hosting Solutions, its reputation, computer systems, programming and/or other persons using IT911 Hosting Solutions services. The Account Holder understands that the services provided by IT911 Hosting Solutions are provided on a shared server. This means that one website cannot be permitted to overwhelm the server with heavy CPU usage.

7. The Account Holder's rights and privileges under this Agreement cannot be sold or transferred without the prior written consent of IT911 Hosting Solutions.

8. If the Account Holder sells or resells advertising or web space to a third party then the Account Holder will be responsible for the contents of that advertising and the actions of that third party. IT911 Hosting Solutions has the absolute right to reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current Terms and Usage Policy. The e-mail distribution by the Account Holder of "SPAM", "JUNK MAIL", or "UNSOLICITED COMMERCIAL E-MAIL", is expressly prohibited. If the Account Holder refuses to remove any advertising or other third party content deemed objectionable by IT911 Hosting Solutions, We may terminate the services being provided to the Account Holder.

9. IT911 Hosting Solutions will use its best efforts to maintain a full time Internet presence for the Account Holder. The Account Holder hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to, utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall IT911 Hosting Solutions be liable to the Account Holder for any damages resulting from or related to any failure or delay of IT911 Hosting Solutions in providing access to the Internet under this Agreement. In no event shall we be liable to the Account Holder for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement or the performance or breach thereof. The aggregate, total liability of IT911 Hosting Solutions under this Agreement, if any, shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. The terms of this Section will survive any termination of this Agreement.

10. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with your principal account. The Account Holder is responsible for the use of each account, whether used under any name or by any person, and for ensuring full compliance with this Agreement by all users of that account. A IT911 Hosting Solutions account may not be transferred without prior written approval from us. The Account Holder is responsible for maintaining the confidentiality of his/her password. In the event of a breach of security through the Account Holder's account, the Account Holder will be liable for any unauthorized use of our services, including any damages resulting there from, until the Account Holder notifies customer service.

11. The interpretation and enforcement of this Agreement shall be governed according the laws of the Republic of South Africa (excluding its choice of law rules). The Account Holder hereby consents to personal jurisdiction in the federal and provincial courts of South Africa for any action arising out of or relating to the Account Holder's use of the IT911 Hosting Solutions services. The federal and provincial courts of South Africa will have exclusive jurisdiction over all such actions. In any such action, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees. The terms of this Section will survive any termination of this Agreement.

12. IT911 Hosting Solutions may temporarily deny service or terminate this Agreement upon the failure of Account Holder to pay charges when they become due. Such termination or denial will not relieve the Account Holder of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

13. If an account holder's account becomes overdue, the account will be suspended. Interest will accrue on the overdue account at a rate of 5% per month until the outstanding balance is paid in full.

14. If an account holder charges back for services rendered, a R400 charge back fee will be added to the amount charged back by the customer.

15. If an account holder's account is overdue for 90 days, the account will be handed over to an outside collection agency. At that time the account holder will incur a R400 collection fee added to the balance previously due.

16. You agree that IT911 Hosting Solutions may establish limits concerning use of any service offered on any web site, including without limitation the maximum number of days that e-mail messages will be retained by any service, the maximum number of e-mail messages that may be sent from or received by an account on any service, the maximum size of an e-mail message that may be sent from or received by an account on any service, the maximum disk space that will be allotted on the servers on your behalf either cumulatively or for any particular service. You agree that we have no responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or transmitted by any service. You acknowledge that the features, parameters (for example, the amount of storage available to users) or existence of any service may change at any time.

17. In the event of 30 days of non-payment, you agree to IT911 Hosting Solutions right to place a non-payment page on your domain. Furthermore you agree that DNS of your domain will remain unchanged until full payment for the outstanding balance on your account has been received by us.